Help with the ShopWorx mobile app and the FulcrumShop platform. We're here to get you back to work.
Questions about your account, the app, or a specific work order? Our team typically replies within one business day.
[email protected]Learn how we handle your data, or request a data export or deletion.
Read our Privacy PolicyShopWorx uses your existing FulcrumShop account. Enter the email and password your shop administrator set up for you. If you don’t have an account yet, ask your administrator to invite you from the FulcrumShop dashboard.
Tap “Forgot password” on the sign-in screen, or reset it from the FulcrumShop web app. If you’re still locked out, contact your shop administrator or email our support team below.
The camera is used to capture job photos and scan parts barcodes, the microphone lets you dictate work-order notes hands-free, and location verifies signatures against the job site. You can manage these permissions any time in your device Settings — the app still works with them turned off, minus those specific features.
After your first successful sign-in, enable Face ID from your profile screen. You can revoke it at any time in your device Settings under ShopWorx.
ShopWorx syncs with your FulcrumShop back office in real time. Check your network connection and pull to refresh. If a record still looks wrong, confirm it on the FulcrumShop web app and reach out to support with the work-order or invoice number.
ShopWorx adapts to your role — technician, dispatcher, manager, finance, parts, warranty, or customer. You’ll only see the screens relevant to your permissions, which are managed by your shop administrator.
Still need a hand?
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